I share practical lessons from quality management, technical communication, organizational change, and career development. These are selected conference sessions and professional presentations.
2026
Advanced Cost of Quality
ASQ World Conference on Quality & Improvement, Orlando
A practical approach to using cost-of-quality information for planning, control, and improvement, with emphasis on management decisions and sustained results.
Own Your Story
ASQ World Conference on Quality & Improvement, After-5 session, Orlando
An interactive career-formation session exploring how professionals can recognize formative experiences, communicate their contributions, and approach the next chapter of their careers.
Cost of Quality for Modern Organizations
ASQ Quality Management Division webinar, March 25
With Douglas C. Wood. Introduced a modern cost-of-quality framework organized around investments, monitoring, waste, and downstream consequences, with an emphasis on practical measures and decisions.
Beyond the Hype: AI for Today and Tomorrow
ASQ NY/NJ Metropolitan Section, February 26
An examination of practical applications and limits of AI for quality professionals, with attention to judgment and appropriate use of emerging tools.
2024
Unpacking the Change Management Toolbox: Strengthening Transformation with Kotter’s 8 Steps and More
ASQ World Conference on Quality & Improvement, San Diego
An applied change-management approach combining Kotter’s eight steps with practical tools and a focus on the depth and durability of organizational transformation.
The NextGen of Quality
ASQ Temecula Valley Section webinar, November 20 · With Claire Hopkins
A discussion of how professional organizations can understand, engage, and support emerging quality professionals and future leaders.
2022
Disciplined Problem Solving Demands Disciplined Communication
ASQ World Conference on Quality & Improvement
How technical professionals can use situation–complication–question–answer and logical structure to present problem-solving results in a way that is understandable and useful to decision-makers.
2021
Would You Let Volunteers Build Airplanes?
Greater Rochester Quality Council, March 25
Explored how principles from aerospace quality and safety systems can strengthen volunteer organizations, drawing on a Day of Quality engagement with ROCovery Fitness.
Earlier presentation material
Two earlier presentations remain available in the site archive:
- Exploiting an 8D Initiative to Transform Your Company’s Quality Culture — a presentation abstract about structured problem solving and organizational change.
- Would You Let Volunteers Build Airplanes? — talk description and presentation materials from 2021.