From their 2026 book excerpt, Douglas C. Wood and W. Frazier Pruitt explain how cost of quality, trend analysis, and process control help organizations sustain improvements.
Douglas C. Wood and W. Frazier Pruitt examine hidden costs of poor quality and how a cost-of-quality approach improves decisions, efficiency, and customer outcomes.
A practical inquiry into the applications, risks, and future of artificial intelligence in quality management, including an experimental AI-assisted article.
An introduction to the eight disciplines (8D) method for structured problem solving, corrective action, and lasting quality improvements.
An experiment in AI-assisted writing reveals the limitations of generative technology, from repetition and superficial content to questions of timeliness.
How reading and professional book clubs develop critical thinking and help quality practitioners connect ideas to everyday work.
An interview on Lean Six Sigma’s future, leadership, communicating value, and applying financial judgment to improvement projects.
Lessons for professionals new to quality: move beyond mastering tools to understanding the people, business needs, and decisions they support.
Free Excel Training Matrix template. Easy to scale and modify… Give it a try and let me know what you think.…
Did W. Edwards Deming invent PDCA? A look at Shewhart, Deming, and the origins of the plan-do-check-act and plan-do-study-act cycles.