Abstract:
Quality culture is a phenomenon that causes positive quality behaviors throughout an entire organization. It is clearly desirable to improve quality culture and there is no shortage of guidance for doing so. Still, it can be difficult to apply these techniques in the real world given the excess of competing priorities. One practical solution is to drive quality culture forward as part of another essential initiative.
The presentation recounts, and expands, on Pruitt’s experience using an 8D problem solving initiative as an opportunity to concurrently develop quality culture. A two-part method emerges that can be applied to other organizations and other initiatives. The method starts by first identifying relevant components of quality culture. Then examines means of effectively promoting those elements. By using this approach change leaders have the opportunity to influence quality culture in a way that is consistent with their organization needs while utilizing only existing initiative resources.